Descripción del puesto
Responsibilities and Expectations:
Recognized as a subject matter expert on at least one Operating System and proficient in multiple operating systems, including performance monitoring, setup, configuration, tuning, and troubleshooting.
Expert on HTTP, TCP/IP, SNMP and DNS.
Expert knowledge of Middleware Application Servers (WebSphere Application Server, Tomcat and Node.js preferred)
Experience with messaging tools such as WebSphere MQ or Sonic MQ.
Experience with configuration management tools such as Chef or Puppet.
Experience with build and automation tools such as Rundeck, and Jenkins.
Working experience on one or more load balancer platforms including setting up pools, VIPs, layer 7 routing, debugging (F5 LTM preferred).
Design, test, implement basic automation workflows for deployments and operational activities
Part of 24x7x365 on-call rotation
Able to use scripts and tools built by others, including the ability to troubleshoot or debug issues with these tools.
Able to interpret error messages from scripts, tools and applications to identify root cause.
Ability to author and update moderately complex scripts to automate repeatable production tasks (using scripting languages like bash, ksh, perl, powershell) and have advanced skills in at least one or more programming languages ( Python, Ruby, Java, C#).
Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the Systems Engineering team.
Demonstrate ability to independently triage complex incidents.
Independently resolve moderately to highly complex system and application incidents.
Able to identify and propose system and application fixes for performance bottlenecks.
Able to evaluate new application requirements for capacity and run-time best practices.
Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.
Basic Qualifications:
5+ years experience supporting and/or deploying web-based products or services.
Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.
Able to resolve matters/issues in a positive manner.
Understand basic application design and dependencies for the applications the team supports.
Able to create concise and accurate documentation for Level 1 and 2 staff for the resolution of simple to moderate incidents/issues.
Demonstrated inclusive leadership that embraces diversity.
Ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success.
Required Education:
Bachelor's Degree in Computer Science or Information Systems or related equivalent experience
Jornada laboral:
Tiempo Completo
Tipo de empleo:
Trabajo Fijo
Salario:
A convenir
Requerimientos:
Experiencia Mínima:
Sin experiencia
Ciudad: ciudad guatemala
