Dear candidates,
TACSA Group Corporation is seeking a skilled and proactive IT Desktop Support Specialist to join our team under a Hybrid work model (Zone 13, Guatemala City / Remote)!
If you are passionate about technical support, enterprise troubleshooting, and working with top-tier technology stacks, we look forward to receiving your application!
What we are looking for:
Education: High School Diploma / Graduate (Media diversificada).
Experience: 1+ year in Desktop Support, Helpdesk, or Technical Support.
Language: Advanced English (spoken and written - C1/B2+).
Location/Modality: Hybrid (Availability to work remotely and on-site in Zone 13 when required).
Technical Skills:
Hands-on experience with ticketing systems (ServiceNow / SNOW).
Knowledge of Active Directory, FAC, and VPN configurations (FortiClient).
Experience installing and configuring corporate telephony/softphone tools: Avaya, Genesys Cloud.
Proficiency in Office 365 (Word, Excel, Microsoft Teams) and authentication/MFA apps.
Experience with Virtual Desktop Infrastructure (VDI): VMware, Citrix, Webex, and Amazon Appstream.
Troubleshooting skills for network connectivity (DNS, latency, firewall configurations).
Key Responsibilities:
rovide remote and on-site technical support via ServiceNow (SNOW) ticketing system.
Install, configure, and maintain corporate applications (Avaya, Genesys Cloud, Office 365, Teams, Amazon Appstream).
Configure VPNs (FortiClient) and resolve remote/local network connectivity issues (DNS, firewall, latency).
Manage user accounts, permissions, and access in Active Directory and FAC.
Setup, maintain, and troubleshoot Virtual Desktop Environments (VDI - VMware, Citrix, Webex).
Assist in onboarding, preparing, and provisioning computer equipment for new or replacement agents.
Document troubleshooting procedures and maintain knowledge-base guides to streamline incident resolution.
Schedule & Benefits:
Modality: Hybrid Work Model.
Schedule: Monday to Friday and Saturday (full-time)
What we offer:
Competitive salary and legal benefits.
Free employee parking (when working on-site in Zone 13).
Flexible hybrid setup.
Ongoing training in corporate technologies.
Opportunities for growth in the IT field.
